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Forums Just Restored (An upgrade didn't work)

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#1 Shelley Ensz

Shelley Ensz

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Posted 31 August 2011 - 09:47 AM

Hi All,

I tried to upgrade some of our forums software this morning, and the upgrade failed. So we had our forums restored to about 8 hours before. If you posted any messages in that time frame, they will have been magically erased. So we'll need your help by reposting them, if you can.

We still have a lot more forum upgrades to make over the next few months. Most of our upgrades go very smoothly and nobody is even aware they took place. However, sometimes they fail. At those times, our server is generally offline for about an hour or two and messages are lost in chunks up to our most recent backup (never more than a day.)

So if you notice the forums offline, don't panic. We haven't gone anywhere and we'll always be back shortly! We'd also appreciate it if you call our hotline at 1-800-564-7099 or email us. Sometimes members experience local outages whereas the forums really are online but they may need to do repeated browser refreshes to give their computer renewed access to the site.

In general, you should expect the forums to be superb and usable at all times (except for maintenance). If you notice anything at all wrong please give us a call or email me. It's amazing how a tiny fix might make your forums experience more delightful!
Warm Hugs,

Shelley Ensz
Founder and President
International Scleroderma Network (ISN)
Hotline and Donations: 1-800-564-7099

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