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ISN Volunteer Position Description: Sclero Forums Support Specialist

If you are interested in applying for any volunteer position with the nonprofit International Scleroderma Network, or if you have further questions about any position or possible openings, please email [email protected]

Title: Sclero Forums Support Specialist (English)

To serve on the International Scleroderma Network's Sclero Forum's team of Support SpecialistsApprove, edit and reply to Sclero Forum messages in a reliable and thoughtful mannerThis position is vital for helping to provide quality scleroderma support and information for those affected by scleroderma throughout the world

Status

Position open

Position Type

Virtual VolunteerCandidate would work entirely from their own home via computerTherefore they must have their own computer with Internet access

Time Commitment

Approximately 10 to 20 hours per week on a regular basis, hours and schedule to be determined by volunteer and coordinated with manager

Position Reports To

ISN Manager of Sclero Forums

Language Requirements

Candidate must be able to read and write English

International Scleroderma Network (ISN)

The International Scleroderma Network (ISN) is an international nonprofit 501(c)(3) agency founded in MinnesotaWe provide healthcare information and support via our 5,000+ page SCLERO.ORG website in 23 languagesWe publish the Voices of Scleroderma book series, and we support international research efforts for scleroderma

Scleroderma is a rare arthritis/autoimmune disease that is popularly known as the "disease that turns people to stone" because it causes a hardening of the skin, blood vessels and/or internal organs

Essential Functions

  1. Serves as a Moderator in responding to the ISN Sclero Forums member messages, approving, editing or declining new messages
  2. Ensures that the ISN Sclero Forum policies and procedures are being followed
  3. Researches medical information on the ISN website to provide members with the most up-to-date support and medically approved information
  4. Assists in training new ISN Support Specialists and provides ongoing support to all members on the team
  5. Reports all forum problems to the Senior Support Specialist or Manager and provides assistance in problem solving various situations encountered on the message board or within its membership
  6. Informs the Sclero Forums Manager and Senior Support Specialist in advance when additional coverage is needed for scheduling changes

General Requirements

  1. Disciplined and committed to timely and thoughtful responses to ISN's Sclero Forums online members
  2. Problem solve sensitive issues and handle them with the highest level of confidentiality
  3. Provide caring and knowledgeable support to all members who post messages
  4. Must know a great deal about scleroderma and related autoimmune symptoms, and medical/pharmacological terms for best support
  5. Must have own computer with email and Internet access
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SCLERO.ORG is the world leader for trustworthy research, support, education and awareness for scleroderma and related illnesses, such as pulmonary hypertension. We are a service of the nonprofit International Scleroderma Network (ISN), which is a 501(c)(3) U.S.-based public charitable foundation, established in 2002. Meet Our Team, or Volunteer. Donations may also be mailed to:

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