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jefa

Computers - Love/Hate Relationship

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Our ISP (internet service provider) has been 'providing' an intermittent service fault since Friday. Because of this, my whole life has been rearranged for the last few days. It is weird how dependent I have become on this web of communication. The fault is an intermittent time-out. Well, actually it is more out than not. It took me well over an hour to get through the first time to this site and I keep losing the connection before I can read or post. I am now in a message box, so I will just type and hope that it will eventually allow me to post something. I use the computer to keep in touch with my friends, to order my groceries, to see what is on television (yes, even to watch some shows). Guess it will be back to reading real books until this is resolved. Know that I am thinking about all of you. I love you all. Back soon.


Warm wishes,

Jefa

 

Carrie Maddoux

(Retired)ISN Sclero Forums Support Specialist

(Retired)ISN Sclero Forums UK Chat Host

International Scleroderma Network (ISN)

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Guest Jude the Grouch

Ah, yes, it is a bad thing. I recently moved and they just don't have the neato cable connection I had at my old house. I am with my sister, until she moves later this month or the beginning of next month, and she did switch to a new company, satellite, and we thought it would be better. Not so, at least not so in the beginning. Her old ISP had the worst outages all the time, so the switch was called for. However, the new IP is even worst. It goes out over and over and over. Several times a day we had to reset the modem. Yuck. We have been going around and around with them since January 24th. Insert deep sigh here.

 

My sister had a big meltdown yesterday, so her husband and I took over and found it wasn't worth the agony of trying to find out why it was doing what it was doing and why it wouldn't work. They, the ISP, finally decided to send someone out to work on it. Yesterday, of all days, a Sunday, the actual guy who installed the system came out and worked on it for about fifteen minutes. That's all it took. I just wish they had sent someone sooner.

 

So, I sympathize with you. If they don't get it cleared up soon, call and insist on a technician making a visit to your home to work on it. That's the only way it worked for us.

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Add my vote for computers and internet service providers as being the joint force that will someday drive us all completely around the bend. At least when the last of my marbles rolls down the road out of sight, I probably won't mind so much.

 

Unless we decide to go back to a dial-up modem, we have a choice of 1 (one, uno, eins, een...) ISP~ My husband has to use a special kind of modem/router to be able to log into work from home and the ISP, mmmm, well, um, hates it. That's not too strong a word, is it? Actually, I think I'm being remarkably restrained. Having spent longer on getting everything configured so all the parties would play nicely together than we spent on vacation all of last year, the miserable modem/router went flaky on us this weekend. Driving to a shop and getting another one was out of the question because, of course, they don't tend to carry models that aren't approved by the local Top Dog of ISP providers~ Himself managed to make the thing limp along until a replacement arrived yesterday. At least he now has all the configuration settings engraved in memory. :lol:

 

So, it's sorted for now, but I'm considering renting time on the computer belonging to the nice kid across the street. It's either that or carrier pigeons!


Jeannie McClelland

(Retired) ISN Director of Support Services

(Retired) ISN Sclero Forums Manager

(Retired) ISN Blog Manager

(Retired) ISN Assistant News Guide

(Retired) ISN Artist

International Scleroderma Network

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I will join the love/hate bandwagon...

 

I was in chat Sunday night and *poof*, my computer turned off and went belly up with no warning. It did not even flicker, just one minute on and the next off. SIGH

 

I am now on a new lap-top, they are checking to see if they can save any information from my old lap-top but it might all be gone.

 

On the plus side, my new lap-top is one of those mini ones and was on sale and is a pretty blue.

 

Penny

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That sounds like my new netbook, Penny. I love it. Great for taking along to places. I do hope you can save your files. We have a couple of extra usb hard drives for storing backups of all our stuff (my husband and I are both writers). These days there are all kinds of easy to use options.


Warm wishes,

Jefa

 

Carrie Maddoux

(Retired)ISN Sclero Forums Support Specialist

(Retired)ISN Sclero Forums UK Chat Host

International Scleroderma Network (ISN)

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Yeah, Judy, I know what you mean. We have been through this before. The help desk people are so frustrating. I have a background building and testing computers, so it gets extremely annoying when I have to talk them around to my position while they go through their checklist. I love it when I finally get connected to a proper tech type. I don't think it is the modem this time (last time it was) but something on their end, especially since their website shows a red flag on broadband, though no particular problem has been identified. I just wish the help desk people bothered to look there. It seems to be working better at off peak hours (like now).

 

I don't envy you having to move again so soon.

 

 

and Jeannie, we might try a couple of tin cans on a string - or even smoke signals. We can't afford to lose our connection, can we? :D


Warm wishes,

Jefa

 

Carrie Maddoux

(Retired)ISN Sclero Forums Support Specialist

(Retired)ISN Sclero Forums UK Chat Host

International Scleroderma Network (ISN)

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Hi Everyone!

 

I am an ex-techie myself!

 

I cannot help you with ISP problems, but I have one word of advice for hard drive failure. If you hear your hard drive failing (clicking), then it goes before you get a backup, remove it and freeze it. Freezing allows the components to contract, then you can reinstall it, and you can have one last shot to grab your data, fast! It doesn't always work, but it is one to way possibly retrieve your data when all else seems lost.

 

I learned this the hard way! But it does work!

 

Just thought that I would pass this on, since, like everyone, my whole life is stored on my computer.

 

Many hugs to everyone,

 

Janet

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Hello All

 

If my ISP knew what I really thought of them and could hear the mutterings under my breath they'd have cut me off. That you have to rely on someone you can't understand and has a checklist to go through is mega frustrating. My ISP just apologise constantly when you phone them as a way of pacifying you, it just infuriates me as they don't answer a question they just apologise! The best thing was hanging on the phone for 20 minutes to just get cut off as they'd closed for the day!

 

I feel lost if I can't use my laptop! :huh:

 

Amanda


Amanda Thorpe

ISN Sclero Forums Senior Support Specialist

ISN Video Presentations Manager

ISN Blogger

(Retired) ISN Sclero Forums Assistant Manager

(Retired) ISN Email Support Specialist

International Scleroderma Network (ISN)

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Our ISP always say there have been 'no problems reported', like they did this morning~ It would be nice to think our hardware (which must be at fault) magically fixes itself. Oh well, being shut off from the web meant I got a nice big batch of cookies baked for the Handsome Hubby. :lol:


Jeannie McClelland

(Retired) ISN Director of Support Services

(Retired) ISN Sclero Forums Manager

(Retired) ISN Blog Manager

(Retired) ISN Assistant News Guide

(Retired) ISN Artist

International Scleroderma Network

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Oh, Jeannie! I love you!! You always have such a positive approach to everything!!

 

Many hugs,

 

Janet

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I've just read this thread and boy do I not like my ISP! When I first went with them it was great but they where bought out by another ISP & got so big that we have lots of drop outs or very slow speeds which is so frustrating! When you ring them you hang on the phone waiting to be put through & then they ask you to do certain checks (which I'd already done) and then they say when you've tried these things call us back, only to be hanging on the phone again! I keep looking to change them but don't have any real choice because my exchange is so small.

 

Like others I feel lost with out the internet working!

 

Jensue

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Well I've changed my ISP, and the change over went quite smoothly. i managed to get everything set up quickly but how much of that was due to the fact I use a 'Mac' computer (converted to it 18 months ) and love the ease of use and the fact that it doesn't crash every few minutes!

 

Jensue

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I'm glad it's working out for you. I am so lost when I lose my connection. I am still having problems with my ISP. They keep wanting to blame it on something else and are always insisting it is the router. I bought a new wireless router, but every time I decide to hook it up, I get frustrated and go back to the old one. I think there are some compatibility issues because our home network has so many different kinds (and ages) of computers and operating systems. As I used to be a first class computer geek, I feel definitely left behind with the current technology.


Warm wishes,

Jefa

 

Carrie Maddoux

(Retired)ISN Sclero Forums Support Specialist

(Retired)ISN Sclero Forums UK Chat Host

International Scleroderma Network (ISN)

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